Tax Practitioners Board public register

The Tax Practitioners Board (TPB) is a national body responsible for the registration and regulation of tax agents and BAS agents. The TPB maintain a register that contains details of registered tax and BAS agents, as well as certain unregistered entities and individuals. It also includes any breaches of the Code of Professional Conduct and sanctions imposed that are on the public record.

The register records if a firm or registered tax practitioner has had any of the following events occur within the last 5 years:

• Suspension or termination of your registration
• You were an undischarged bankrupt or went into external administration
• You were convicted of a serious taxation offence
• You were convicted of an offence involving fraud or dishonesty
• You were sentenced or were serving a term of imprisonment in Australia for 6 months or more
• You were penalised/subject to an injunction/subject to an order for breaching a voluntary undertaking under the tax promoter penalty provisions
• Federal Court has ordered you to pay a pecuniary penalty for contravening a civil penalty provision under TASA.

An agent must advise a client if their registration is subject to conditions. Tax practitioners must notify clients when a client inquires about engaging or re-engaging the agent to provide tax services. Otherwise, the agent must notify current clients within 30 days of becoming aware of the matter

Events affecting DMP Accountants tax agents

DMP Accountants and its registered tax practitioners have had none of these events/matters occur, nor are any of our registrations as a tax agents subject to any conditions.

You can access the register here: https://www.tpb.gov.au/public-register

Rights, responsibilities and obligations

Tax practitioner’s obligations

In addition to the code of conduct, tax practitioners are obligated to:

• Not knowingly obstruct the administration of the tax laws.
• Advise you of your rights and obligations under the tax laws.
• Account to you for money or other property on trust.
• Not make false or misleading statements to the TPB or ATO, and in some cases withdraw their engagement with you and notify the TPB or ATO of certain matters.
• Keep proper records.
• Keep you informed of certain matters so you can make informed decisions (see Factsheet page 2).
• Address any false or misleading statements they are responsible for.
• Engage with clients to address other false or misleading statements, exploring options to correct.

Client’s obligations

• Be truthful with the information you provide your tax practitioner.
• Keep the required records and provide them to your tax practitioner on a timely basis, as required.
• Be co-operative with your tax practitioner’s requests, and meet their due dates.
• Comply with the tax laws.

See the Clients Factsheet for more information: https://www.tpb.gov.au/sites/default/files/2024-12/Factsheet_Information%20for%20clients.pdf

Code of Conduct

DMP Accountants adheres to TPB’s Code of Professional Conduct (Code), our registered agents are required to comply with the taxation laws in the conduct of client’s personal affairs.

The Code sets out principles under five separate categories:

• Act honestly and with integrity.
• Uphold and promote the ethical standards of the tax profession.
• Act lawfully in a client’s best interests.
• Manage any conflicts of interest.
• Take reasonable care to ascertain a client’s state of affairs and apply tax laws correctly.
• Keep a client’s information confidential unless there is a legal duty to disclose.
• Provide services competently.

The full Code of Conduct can be found here: https://www.tpb.gov.au/code-professional-conduct

Complaints & Dispute Resolution

If you have a complaint or dispute in relation to any aspect of our costs, scope of work or services we provide you, you have the following avenues of redress, in the first instance we encourage you to discuss your concerns with us so that any issue can be identified and we can have the opportunity to resolve the matter promptly and without it adversely impacting on our business relationship. We will confirm receipt of your concerns and will take steps to resolve any complaints or concerns within 7 days; 


If you are unhappy with the proposed outcome, complaints about our services as provided to you, can be made to the Tax Practitioners Board (TPB) via the online form available at https://www.tpb.gov.au/complaints

You are always able to obtain independent legal advice into any concerns you have.